Sometimes, the solution might be in front of your eyes but you may be too close to see it

My job is to figure out the pattern and point you in the right direction. You might think that you need to hire more people or solve a very specific issue but then my discovery points you in a completely different direction. The end result is what you wanted to achieve in the first place.

A properly executed workshop, targeted interviews, process analysis, or similar are just some of the tools I use to help my clients.

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"I had the pleasure of working with Arnold directly for 12 months, his UX research and documentation are of a very high level and he has a great eye for detail. It's been an absolute pleasure working with him, I have no doubts he will add value to any org in the future."

Arthur Stelmach - VP of Product - Unikrn

What does mix & match mean?

It means that I will talk with all the stakeholders, and decide on tools to use. Define goals, and use the tools until we get to the goals.

Some tools

• Workshops

• Design sprint

• Interviews

• Analysis

• Field discovery

• Going undercover

The tools really depend on the first round of interviews and the goals we set. It might turn into something as simple as a sketching workshop but on the other hand, it might take a design sprint of 5 days to get to your goals.

The most important thing is that you can rest assured that we will find out what you need and how to get there.