Case summary

Streamlined software for reliability engineers that work with oil rigs

PRODUCT DESIGN

Challenge

Increase adoption of the web app for reliability engineers

Solution

Found the reason for low adoption, and fixed it with a streamlined workflow

Process

I started by setting up interviews with all stakeholders to write up goals and expectations. After that, I interviewed engineers and had to manage expectations for stakeholders.

The stakeholders wanted magic but the users just wanted to work. So I worked on a solution and tested it with the users. It turned out that they loved it. I also found a lot of other work that needed to be done in order for risk to be lowered even further - but it was outside of scope so it became a recommendation.

I worked with a developer to turn out a prototype and I measured the time needed for basic tasks on the old interface and the new interface. It was 10x faster than the newer one, and the users stated it was easier to focus on their work.

Biggest challenge to overcome

The biggest challenge was doing research. BP has rigs all over the world and they wanted a singular solution that applies globally. Meaning I had to take into account different kinds of workflows and merge them all into bare essentials.

It was quite a challenge as a product designer to design something of that scale. I did use observation as my main source of inspiration as many of the engineers had various workarounds to work with the bloated web app. I crafted a robust solution that ensured even a new engineer would be able to use it with minimal training required.